If you have a question or problem concerning your order, please contact us at sales@enes.be. 

Include your order number so we can assist you as quickly as possible.

We accept Bancontact, major credit cards, Apple Pay and Klarna. Available payment methods may vary depending on your location and will be displayed at checkout.

Once an order has been placed, we are unable to change it. If you would like to cancel your order, please
contact us at sales@enes.be as soon as possible.

If the order has already been processed or shipped, it can no longer be cancelled. You may return the unwanted item after delivery.

After placing your order, you will receive an order confirmation by email. If you have not received it within one hour, please check your spam folder and verify that the email address entered at checkout is correct.

You can contact us at sales@enes.be if you are still unsure whether your order was successful.

You may return your online purchase within 14 days, starting on the day after you receive your order.

Items may be tried on at home but must be returned unworn, unwashed and undamaged, with all original tags and accessories attached. Returns that do not meet these conditions may not be accepted.

Return shipping costs are paid by the customer.

We currently do not offer direct exchanges.

Please return the original item for a refund and place a new order in the preferred size or colour.

The new order will be processed separately according to our usual shipping times.

Once we receive your return, please allow 5 to 7 business days for inspection and processing.

When your return has been approved, the refund will be issued to the original payment method.

Your bank or payment provider may need additional time before the amount appears in your account.

Please contact us at sales@enes.be as soon as possible.

Include your order number, a description of the issue and clear photographs of the item and packaging.

We will review the case and provide return or replacement instructions.